Contact

Contact Details

Please contact us using the enquiry form or give us a call.

Phone: 01245 981222 or 01376 348114

Mobile: 07852 355485

Emergency Phone: 01376 348114 or 01245 981222 (you will be required to leave a message). This is not a 24/7 serviced line, but we will respond to voicemails out of reasonable hours when we can. Please also send an email with the details of the emergency, including any photos you feel might be helpful. All landlines are diverted to a mobile that is on duty outside opening hours.

In the event the emergency is not being responded to, firstly you must be sure it is deemed an emergency and not something that can wait until the next working day.  An emergency tends to be something that could damage a property and be beyond your capabilities to stop what is happening.

Water leaks from mains water can be dealt with by turning off the water supply either at the stop cock in the property or at the actual water meter and then, importantly, run all the taps to drain the water from the system. Please Mop up as much of the water as possible to protect the property.

Gas leaks; You must call Cadent on 0800 111 999 to report this immediately and they will respond and action.

Should you feel it does need a contractor and cannot wait then you will be required, as the tenant, to call out a suitable contractor and seek *Reasonable reimbursement. However, you should check the costs of such callout charges and be happy if you were paying for the bill yourself as some contractors will overcharge for callouts so please be aware. If we feel the amount charged is unreasonable then you could be liable for some of the costs. *Reasonable charges for weekend callouts would be around £100.00 callout charge. You also could be responsible for the full callout charge if we feel it did not need an emergency callout after you taking some minor actions.

Email: info@domansresidential.co.uk

Address: Domans Residential Ltd, Moulsham Mill, Park Way, CM2 7PG

Opening Hours

Monday – Friday 9am – 6pm
Saturday 9am – 1pm
Sunday – Closed

Company No: 7714482

VAT Reg: 978 6406 64